Hello, I'm Mitch.
Discovery
Setting aside assumptions to explore, uncover, and define a problem space yields valuable insights that shape strategy and drive development. I use a mixed-method research approach to help teams understand the ‘why’ behind user behavior, guiding them towards building the right thing.
User Research
Interacting with users reveals key insights into their motivations and behaviors. I use qualitative and quantitative methods to identify challenges and opportunities for improving user experiences, enabling teams to make products that meet customer needs and satisfy business goals.
Interface Design
Whether designing a modular design system or crafting more bespoke, unique elements, I prioritize modern accessibility standards while taking a human-centered approach to making functional, developer-friendly interfaces.
Prototyping
Breathing life into static interfaces by animating how elements move, interact, and convey status can transform dull experiences into compelling ones. I lovingly craft prototypes that captivate stakeholders, validate ideas, and delight users.
Usability Testing
Observing how users interact with an interface provides valuable insights, as they readily identify both intuitive elements and areas in need of improvement. I conduct usability tests that validate design concepts or prompt teams to explore more effective ways to support user goals while advancing business objectives.
Product Demos
Effectively conveying how a feature or product benefits both users and the business is essential. I take pride in crafting clear, compelling narratives that articulate our decisions, the process behind them, and the value they create for all stakeholders.
Feb 2021 - Mar 2025
I conducted user interviews and testing to capture data, and then synthesize it—revealing key insights about our customers' experiences. I used that knowledge to design interfaces and influence processes, done often by collaborating with developers and key stakeholders to implement our ideas in the real world. I also provided support to our design systems team by submitting and enhancing components.
Jan 2020 - Aug 2020
Remote
I led a team of designers, developers, a researcher, and stakeholders in building involveMINT's first progressive web application (PWA) aimed at uplifting and empowering under-resourced communities by rewarding the labor of volunteers with a local cryptocurrency that can be spent on local goods and services.
Oct 2013 - Feb 2021
Pittsburgh, PA
I designed creative campaigns, branding, advertising, and marketing for clients spanning a myriad of industries including healthcare, retail, energy, professional and collegiate sports, and more.
Jun 2012 - Oct 2013
Pittsburgh, PA
A startup of Carnegie Mellon University (CMU) where I collaborated with university staff and consultants to develop course programs and teaching methods. This curriculum was pitched to nation-states as a near turn-key solution for creating new universities in their respective countries.